If you've ever spent twenty minutes formatting a web page or composing an email in a content management system (CMS), then you know how important the content editor is. It's where blog posts take shape, announcements get polished, donation letters are drafted, and email campaigns come together. For many admins, the editor is one of the most-used tools in the entire platform.
With that in mind, we're pleased to announce that CitySoft now includes a new web content editor, replacing the previous editor that had been part of the platform for many years. The new editor is faster, more modern, and designed to make the everyday work of creating and editing content noticeably smoother (especially when combined with our new AI "Content Assist" feature - see previous posts for more detail).
What You'll Notice
A cleaner, more intuitive toolbar. The new editor toolbar is well-organized and responsive. Buttons are grouped logically, and the toolbar adapts to the size of your browser window. If you've used any modern word processor or online editor, the layout will feel familiar immediately.
Better handling of pasted content. The new editor automatically detects when you're pasting rich content and gives you a clear choice: keep the formatting, clean it up, or insert it as plain text. No more hunting for a special "Paste from Word" button — just paste normally and the editor takes care of the rest.
A built-in image manager. Uploading and managing images is now handled directly within the editor through an integrated file browser. You can upload new images, browse existing ones, create folders to stay organized, and insert images into your content — all without leaving the editing screen.
Improved special character support. For organizations that create content in French, Spanish, or other languages with accented characters, the editor now includes a special character picker right in the toolbar. Characters like é, ñ, ç, and many others are just a click away — no more copying and pasting from external sources or memorizing keyboard shortcuts.
Reliable HTML preservation. If your team works with custom HTML, icon libraries, or styled content blocks, the new editor respects your markup. It won't strip out custom classes, inline styles, or Font Awesome icons the way the previous editor sometimes did.
Link to platform content. The familiar tool for inserting links to your site's pages, documents, events, and articles is still available — now presented as a clean, integrated dialog rather than a separate browser window. No more lost popup windows hiding behind your main screen.
What's the Same
The new editor works everywhere the old one did — web pages, blog posts, email campaigns, individual emails, donation letters, and more. All of your existing content carries over without any changes. Pages you built with the previous editor will look and work exactly the same. You don't need to re-do anything.
The workflow is the same too. You'll find the editor in the same places you're used to, and the basic operations — typing, formatting, inserting images and links, viewing source code — all work the way you'd expect. The learning curve is minimal. If you've used the old editor, you'll be comfortable with the new one within a few minutes.
Coming Soon: Autosave
We know that one of the more frustrating experiences is losing work because a browser tab was accidentally closed or a session timed out before you clicked Save. We're working on an autosave feature that will automatically preserve your in-progress edits in the background. If something goes wrong, your unsaved work will be waiting for you when you come back to the editor. This feature is in development and will be available in an upcoming release.
A Foundation for What's Next
Beyond the immediate improvements, this upgrade gives us a modern foundation to build on. The new editor's architecture supports features like an inline text selection toolbar — highlight text and a compact formatting toolbar appears right there — and the potential for richer editing modes down the road. We're also exploring premium capabilities like enhanced paste handling for complex documents and smart autocomplete features that could help speed up content creation even further.
For now, though, the focus is on the fundamentals: a fast, reliable, pleasant editing experience for the content you create every day.
How to Get Started
The new editor is being rolled out to client sites on a module-by-module basis. Your admin team can enable it for specific areas of the platform — such as pages, blog posts, or email — and continue using the previous editor for others, allowing for a comfortable transition at your own pace. Once you're confident with the new editor across all areas, a single master switch enables it platform-wide.
If you have questions about the new editor, want to enable it for your site, or just want to see it in action, don't hesitate to reach out. We're happy to walk you through it.